Break-fix support means you only hear about a problem once it has already cost you a day. Managed service flips that: your systems are monitored, patched, and backed up on a schedule, and the failures that give warning — dying drives, full disks, backups that quietly stopped — get dealt with before they become downtime. You also get one person who already knows your setup.
What is included
- Monitoring of servers, workstations, and network hardware with alerting
- Operating system and application patch management on a defined schedule
- Backup monitoring and periodic test restores
- Endpoint security oversight, including antivirus and threat response
- Asset and license inventory with maintained documentation
- Onboarding and offboarding of staff devices and accounts
- Priority remote response for managed clients, with on-site available in the Greenville, TX area (monthly)
- Regular reviews covering what changed, what is aging, and what to plan for
This is probably what you need if…
- A business where a day of downtime has a real cost
- Having no one specific responsible for IT right now
- Compliance or insurance requirements around patching and backup
- Wanting predictable IT spend instead of surprise emergency bills